SAP CRM Online Training
Customer Relationship Management

   CR100-Base Customization

  • Over view of CRM Architecture
  • Business Partner
  • Business categories
  • BP Roles & Grouping, BP Relationships
  • Business partner Hierarchy
  • Organizational Management
  • Organizational Model, Org Determination
  • Territory Management
  • Territory Hierarchy Levels
  • Product Master
  • Attributes & Set Type, Hierarchies & Categories
  • Product types, Maintain Products
  • Transactional Processing
  • Business Transactions
  • Item Category
  • Activity Management
  • Business Activities
  • Partner Processing
  • Partner Functions, Access Sequence, Determination Procedure
  • Actions
  • Action Profile, Conditions
  • Pricing
  • Condition Techniques and condition types
  • Billing
  • Billing Unit, Billing Type, Billing Document
  • Easy Enhancement Work Bench

   CR580-CRM User Interface (Web UI)

  • UI concepts and UI Vís SAP GUI
  • Business roles
  • Authorization roles
  • Navigation bar profile
  • Work center link group
  • Direct links and logical links
  • Enhancing the existing business roles
  • Linking business role to org model
  • Transaction launcher

   CR300-Sales

  • Opportunity Management
  • Copying Controls
  • Sales Cycle, Tools - Buying Center & Sales Agent
  • Quotation management
  • Order Management
  • Special functions in quotation and order management
  • Contract management
  • Rebate management

   CR600-Marketing

  • Marketing Planner & Campaign Management
  • Marketing Calendar
  • Personalized Mail Forms
  • Segment Builder
  • Customer Segmentation, Attribute List, Info sets
  • Product Proposals
  • Campaign Automation
  • External List Management
  • Lead Management
  • Lead Questionnaire

   CR700-Service

  • Installed Base management
  • Installed Categories
  • IB Components
  • Objects, Object Family
  • Assign Object Family to IB Category
  • Service agreements and service contracts
  • Service plans, SLA Profiles and Response and Availability Times
  • Service order management
  • Complaints and Returns
  • Warranty claims

   CR410-Interaction Center (Web Client)

  • Agent Function and Processing IC
  • Agent Inbox
  • IC Web Clint Profile
  • IC Web Clint Functions
  • IC Manager Portal
  • Communication Architecture
  • Rule Polices like ERMS and IDI (Intent Driven Interaction)
  • Launch Script
  • Broad cast massage
  • Alerts

   CR500-Middleware

  • Middleware overview
  • Administration Console
  • Business Objects
  • Customizing Objects
  • Condition Objects
  • B Doc Modeler, B Doc Messages
  • Replication & Realignment
  • B Doc Types
  • Initial data load, Delta load & Synchronization
  • Queue registration
  • Error Handling and Monitoring
  • INTEGRATION BETWEEN R/3 & CRM
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